News percolating regarding Salesforce.
14 hours ago
Salesforce introduces 'Agentforce Operations,' a strategic move to extend its platform's reach beyond traditional customer-facing roles and into broader business operations. This initiative aims to empower and streamline back-office functions within organizations.
14 hours ago
Salesforce has announced the launch of Agentforce Operations, a new offering aimed at enhancing efficiency for customer service teams, as reported by Constellation Research.
14 hours ago
Salesforce has introduced Agentforce Operations, a new initiative designed to automate outdated back-office tasks within enterprises. This move aims to enhance operational efficiency and free up human agents from repetitive administrative duties.
14 hours ago
This brief article announces the immediate availability of the Salesforce Summer’26 release through pre-release programs and upcoming sandbox upgrades. It highlights the release's focus on key priorities without detailing specific features.
14 hours ago
Elements.cloud positions itself as the crucial context layer for Salesforce agents, addressing the gap between intent and action through robust metadata and process context. It aims to bridge this divide, empowering both human and AI agents to operate with greater efficiency and accuracy within Salesforce.
14 hours ago
Slack is announced as the AI Work Platform for all Salesforce customers, emphasizing immediate availability and integration of artificial intelligence into daily workflows. This strategic positioning aims to enhance collaboration and productivity right from day one.
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Salesforce and Slack have filed a lawsuit against Microsoft in London, accusing the tech giant of anticompetitive behavior by bundling Teams with its Office suite. This legal action escalates a long-running dispute, arguing Microsoft's strategy unfairly limits customer choice and stifles competition in the workplace collaboration market.
14 hours ago
Salesforce is strategically reshaping its workforce by deploying Agentforce, an AI-powered tool, for customer support. This initiative aims to free up human agents to focus on deeper customer engagement while maintaining high resolution rates and customer satisfaction.
14 hours ago
The Call for Participation (CFP) for the Dreamforce 2026 Admin Track is officially open, inviting Salesforce Admins to propose sessions for the upcoming global event. This early announcement encourages community members to prepare for Dreamforce, scheduled for September 15-17 in San Francisco and on Salesforce+.