11/27/2025 · 1 min read
salesforceagentforceirspublic-sectorcustomer-servicecrm-modernization
Facing severe staffing cuts and declining service quality, the IRS has adopted Salesforce's Agentforce platform. This move aims to leverage technology to enhance agent efficiency and improve taxpayer services despite resource limitations.
Salesforce has launched 'Agentforce' in Arabic, a strategic initiative designed to accelerate the United Arab Emirates' AI transformation efforts. This move aims to localize AI solutions and empower the region's digital growth.
Salesforce has officially launched its Agentforce AI solution in the Middle East, complete with comprehensive support for the Arabic language. This strategic expansion aims to enhance customer service capabilities and digital transformation efforts across the region.
Salesforce is set to announce its Q3 earnings on December 3rd, providing key financial insights for investors and stakeholders. Concurrently, the company is expanding its global reach with the launch of Agentforce in Arabic.