6/25/2026 · 1 min read
aihealthcarepatient-trustmedical-aihuman-oversightsalesforce-health-cloud
New research indicates patients trust AI agents managed by their own doctors three times more than public AI, with a strong demand for human oversight in medical AI applications.
TD Cowen has reaffirmed its 'Buy' rating for Salesforce (CRM), citing strong momentum in AI innovation and the strategic impact of its Agentforce initiative as key drivers for future growth. This positive outlook underscores investor confidence in Salesforce's strategic direction and product development.
Salesforce has introduced a significant pricing change for Agentforce, moving to a pay-per-resolution model. This new structure coincides with the unveiling of the Agentforce Help Agent, an autonomous AI-powered service agent designed for end-to-end customer issue resolution.
Salesforce introduces its significant Agentforce Commerce Release, aiming to unify B2C, B2B, POS, and order management onto a single platform powered by AI agents. This release seeks to revolutionize commerce by connecting shoppers, merchants, and AI applications.