Agentforce Service Agent (Part-6)

Hi, This video explains how to re-assign the chat to Agentforce Service Agent if the no Human Rep is online.

Reference: https://developer.salesforce.com/agentforce-workshop/service-agents/1-create-a-service-agent https://trailhead.salesforce.com/content/learn/projects/quick-start-build-your-first-agent-with-agentforce/configure-an-agentforce-service-agent https://help.salesforce.com/s/articleView?id=ai.service_agent_escalation.htm&type=5