News percolating regarding Salesforce.
Yesterday
Salesforce has launched new AI agents specifically designed for the telecommunications industry to help address prevalent revenue stagnation. These specialized tools aim to deliver targeted solutions and efficiencies for telco operators.
Yesterday
Salesforce's stock dipped after hours, despite announcing a massive $50 billion share buyback and the new Agentforce AI initiative. Investors are now closely scrutinizing the company's future performance and strategic direction.
Feb 28, 2026
Salesforce is significantly advancing its commitment to artificial intelligence, specifically by pushing deeper into AI agents with new initiatives like 'Momentum' and 'Agentforce'. This strategic move aims to embed more autonomous and intelligent capabilities across its platform.
Feb 27, 2026
Service teams are leveraging AI-powered Slackbots to enhance productivity, accelerate case resolution, and enable agents to prioritize complex customer interactions, thereby reducing handle times.
Feb 27, 2026
Salesforce announced that over 180 organizations have adopted Agentforce IT Service in just four months, rapidly transforming the ITSM landscape. This new offering challenges costly and complex legacy support tools, marking Salesforce's significant push into enterprise IT service management.
Feb 27, 2026
Salesforce introduces Agentforce for Communications, a new AI-powered solution tailored for telcos. This platform aims to transform every customer interaction into a growth opportunity, tackling complex sales and improving customer retention.
Feb 26, 2026
Salesforce is evolving Slackbot to empower service agents, transforming their roles into more collaborative 'colleagues' within the service ecosystem. This initiative leverages Slack to enhance agent productivity and team cohesion, marking a significant shift in customer service operations.
Feb 25, 2026
Salesforce's TDX 2026 is set to return to San Francisco and Salesforce+ on April 15–16, promising new experiences focused on the Agentforce 360 Platform and direct interaction with platform experts.
Feb 24, 2026
Salesforce's Agentforce is positioned as the company's paramount initiative, but this article scrutinizes whether actual customer adoption is truly mirroring Salesforce's extensive marketing efforts and rising reported figures. It questions the depth of real-world integration versus the public narrative.